Suddenly Server Error impossible to diagnose

General
, , ,
1

Hello guys,
I have a problem with CasparCG 2.4.0 on my PC. Everything was working fine, but suddenly I still have the errors (see below). The PC is a SER8 Ryzen 8845 with AMD 780m graphics.
No system errors, no graphics or OpenGL issues, same driver, only a Windows update (version 11 23H2) was done recently.
I have the same problem with all versions that I run “as admin”. My test configuration is simple and works well on a Dell laptop.
As soon as I do “PLAY 1-1 EMPTY” (or any other command, no matter with which client) the errors chain and impossible to stop the server without killing the process.
A helping hand to help me find the problem would be appreciated. Thanks yoo very much.

* [2024-11-30 14:56:47.348] [info]    ############################################################################
* [2024-11-30 14:56:47.349] [info]    CasparCG Server is distributed by the Swedish Broadcasting Corporation (SVT)
* [2024-11-30 14:56:47.349] [info]    under the GNU General Public License GPLv3 or higher.
* [2024-11-30 14:56:47.349] [info]    Please see LICENSE.TXT for details.
* [2024-11-30 14:56:47.349] [info]    http://www.casparcg.com/
* [2024-11-30 14:56:47.349] [info]    ############################################################################
* [2024-11-30 14:56:47.349] [info]    Starting CasparCG Video and Graphics Playout Server 2.4.1 5e29af9 Stable
* [2024-11-30 14:56:47.351] [info]    "C:/Programmes Portables\CasparCG\Server\casparcg.config":
* [2024-11-30 14:56:47.351] [info]    -----------------------------------------
* [2024-11-30 14:56:47.351] [info]    <?xml version="1.0" encoding="utf-8"?>
* [2024-11-30 14:56:47.351] [info]    <configuration>
* [2024-11-30 14:56:47.351] [info]       <log-level>debug</log-level>
* [2024-11-30 14:56:47.351] [info]       <paths>
* [2024-11-30 14:56:47.351] [info]          <media-path>media/</media-path>
* [2024-11-30 14:56:47.351] [info]          <log-path disable="false">log/</log-path>
* [2024-11-30 14:56:47.351] [info]          <data-path>data/</data-path>
* [2024-11-30 14:56:47.351] [info]          <template-path>template/</template-path>
* [2024-11-30 14:56:47.351] [info]       </paths>
* [2024-11-30 14:56:47.351] [info]       <lock-clear-phrase>secret</lock-clear-phrase>
* [2024-11-30 14:56:47.351] [info]       <channels>
* [2024-11-30 14:56:47.351] [info]          <channel>
* [2024-11-30 14:56:47.351] [info]             <video-mode>720p3000</video-mode>
* [2024-11-30 14:56:47.351] [info]             <accelerator>auto</accelerator>
* [2024-11-30 14:56:47.351] [info]             <consumers>
* [2024-11-30 14:56:47.351] [info]                <screen/>
* [2024-11-30 14:56:47.351] [info]                <system-audio/>
* [2024-11-30 14:56:47.351] [info]             </consumers>
* [2024-11-30 14:56:47.351] [info]          </channel>
* [2024-11-30 14:56:47.351] [info]       </channels>
* [2024-11-30 14:56:47.351] [info]       <controllers>
* [2024-11-30 14:56:47.351] [info]          <tcp>
* [2024-11-30 14:56:47.351] [info]             <port>5250</port>
* [2024-11-30 14:56:47.351] [info]             <protocol>AMCP</protocol>
* [2024-11-30 14:56:47.351] [info]          </tcp>
* [2024-11-30 14:56:47.351] [info]       </controllers>
* [2024-11-30 14:56:47.351] [info]       <amcp>
* [2024-11-30 14:56:47.351] [info]          <media-server>
* [2024-11-30 14:56:47.351] [info]             <host>localhost</host>
* [2024-11-30 14:56:47.351] [info]             <port>8000</port>
* [2024-11-30 14:56:47.351] [info]          </media-server>
* [2024-11-30 14:56:47.351] [info]       </amcp>
* [2024-11-30 14:56:47.351] [info]    </configuration>
* [2024-11-30 14:56:47.351] [info]    -----------------------------------------
* [2024-11-30 14:56:47.353] [info]    Initialized video modes.
* [2024-11-30 14:56:47.431] [info]    Initializing OpenGL Device.
* [2024-11-30 14:56:47.438] [info]    Initialized OpenGL 4.5.0 Core Profile Context 24.10.1.241007 ATI Technologies Inc.
* [2024-11-30 14:56:47.534] [info]    Initialized OpenGL Accelerated GPU Image Mixer for channel 1
* [2024-11-30 14:56:47.535] [info]    video_channel[1|720p3000] Successfully Initialized.
* [2024-11-30 14:56:47.535] [info]    Initialized channels.
* [2024-11-30 14:56:47.535] [info]    Initialized command repository.
* [2024-11-30 14:56:47.535] [info]    Initialized image module.
* [2024-11-30 14:56:47.535] [info]    Initialized ffmpeg module.
* [2024-11-30 14:56:47.535] [info]    Initialized oal module.
* [2024-11-30 14:56:47.535] [info]    Initialized decklink module.
* [2024-11-30 14:56:47.535] [info]    Initialized screen module.
* [2024-11-30 14:56:47.535] [info]    Initialized newtek module.
* [2024-11-30 14:56:47.535] [info]    Initialized artnet module.
* [2024-11-30 14:56:47.568] [info]    Initialized html module.
* [2024-11-30 14:56:47.568] [info]    Flash support is disabled
* [2024-11-30 14:56:47.568] [info]    Initialized flash module.
* [2024-11-30 14:56:47.569] [info]    Initialized bluefish module.
* [2024-11-30 14:56:47.569] [info]    Initialized modules.
* [2024-11-30 14:56:47.569] [info]    Screen consumer [1|720p3000] Initialized.
* [2024-11-30 14:56:47.636] [info]    oal[1|720p3000] Initialized.
* [2024-11-30 14:56:47.636] [info]    Initialized startup producers.
* [2024-11-30 14:56:47.636] [info]    Initialized controllers.
* [2024-11-30 14:56:47.636] [info]    Initialized osc.
* [2024-11-30 14:56:59.285] [info]    Received message from Console: PLAY 1-1 EMPTY\r\n
* [2024-11-30 14:56:59.285] [debug]   Executing command: PLAY
* [2024-11-30 14:56:59.285] [info]    color[EMPTY] Initialized
* [2024-11-30 14:56:59.290] [debug]   Executed command (0.005s): PLAY
* [2024-11-30 14:56:59.342] [error]   Exception: No diagnostic information available.

* [2024-11-30 14:56:59.342] [error]    0# 0x00007FF667C42C17 in casparcg
* [2024-11-30 14:56:59.342] [error]    1# 0x00007FF667C426A5 in casparcg
* [2024-11-30 14:56:59.342] [error]    2# 0x00007FF667F0EFB9 in casparcg
* [2024-11-30 14:56:59.342] [error]    3# _CxxFrameHandler4 in VCRUNTIME140_1
* [2024-11-30 14:56:59.342] [error]    4# 0x00007FFF33D02572 in VCRUNTIME140_1
* [2024-11-30 14:56:59.342] [error]    5# RtlCaptureContext2 in ntdll
* [2024-11-30 14:56:59.342] [error]    6# 0x00007FF667CE009D in casparcg
* [2024-11-30 14:56:59.342] [error]    7# 0x00007FF667CDB113 in casparcg
* [2024-11-30 14:56:59.342] [error]    8# recalloc in ucrtbase
* [2024-11-30 14:56:59.342] [error]    9# BaseThreadInitThunk in KERNEL32
* [2024-11-30 14:56:59.342] [error]   10# RtlUserThreadStart in ntdll
* [2024-11-30 14:56:59.342] [error]   
* [2024-11-30 14:56:59.402] [error]   Exception: Dynamic exception type: class std::future_error
* [2024-11-30 14:56:59.402] [error]   std::exception::what: no state
* [2024-11-30 14:56:59.402] [error]   

* [2024-11-30 14:56:59.402] [error]    0# 0x00007FF667C42C17 in casparcg
* [2024-11-30 14:56:59.402] [error]    1# 0x00007FF667C426A5 in casparcg
* [2024-11-30 14:56:59.402] [error]    2# 0x00007FF667F0EFB9 in casparcg
* [2024-11-30 14:56:59.402] [error]    3# _CxxFrameHandler4 in VCRUNTIME140_1
* [2024-11-30 14:56:59.402] [error]    4# 0x00007FFF33D02572 in VCRUNTIME140_1
* [2024-11-30 14:56:59.402] [error]    5# RtlCaptureContext2 in ntdll
* [2024-11-30 14:56:59.402] [error]    6# 0x00007FF667CE009D in casparcg
* [2024-11-30 14:56:59.402] [error]    7# 0x00007FF667CDB113 in casparcg
* [2024-11-30 14:56:59.402] [error]    8# recalloc in ucrtbase
* [2024-11-30 14:56:59.402] [error]    9# BaseThreadInitThunk in KERNEL32
* [2024-11-30 14:56:59.402] [error]   10# RtlUserThreadStart in ntdll
* [2024-11-30 14:56:59.402] [error]   
* [2024-11-30 14:56:59.460] [error]   Exception: Dynamic exception type: class std::future_error
* [2024-11-30 14:56:59.460] [error]   std::exception::what: no state
* [2024-11-30 14:56:59.460] [error]

…

2

It needs nvidea graphics card. If it is there already, window update may have removed the driver. The log is showing ATI card.

3

Not working on AMD graphics ? I just knowing it and impossible to replace video card.Everything worked well until last week. If I have to buy another PC again this year, I will stop developping on CasparCG and choose another solution :frowning:

Updated : I tried on a virtual machine, same thing. I formated PC and reinstall Windows 11 (version 24H2 this time) this morning : same thing, impossible to play anything on CasparCG 2.3 to 2.4.1.

I don’t understand why.

4

This isn’t entirely true. Other graphics cards do work, but are more likely to not work for weird reasons than nvidia cards.
A chunk of my testing/development is done on AMD cards (on linux), but I know that there are some known bugs with certain cards/ranges that cause everything to break

5

OK I’ll give up and find other solutions. Thanks for the help.

6

Just out of curiosity: What other solution do you have in mind?

7

OBS or C# personal program.

I am not able to output on Decklink in C#, I have to convert in SDI from HDMI with 2 adapters. Working, but not perfect sync for fill/key.

The more valuable solution still CasparCG. But now, not working on AMD PC from last week.I tryed all drivers and reboot PC each time. Always same errors when playing content.