Hello,
I’m a new user on CasparCG. I’m discovering the software, which seems really great for broadcasting. However, I’m encountering my first difficulties. Currently, the software is unusable. As soon as I upload a video and try to launch it with F2, the server starts generating errors in a loop until I turn it off. And the media won’t launch. I can’t find any answers to this problem.
Here’s the error:
[2025-04-30 09:46:21.155] [error] 0# 0x00007FF633732D57 in casparcg
[2025-04-30 09:46:21.155] [error] 1# 0x00007FF6337327E5 in casparcg
[2025-04-30 09:46:21.155] [error] 2# 0x00007FF633A000B9 in casparcg
[2025-04-30 09:46:21.155] [error] 3# _CxxFrameHandler4 in VCRUNTIME140_1
[2025-04-30 09:46:21.155] [error] 4# 0x00007FFE8FA02572 in VCRUNTIME140_1
[2025-04-30 09:46:21.155] [error] 5# RtlCaptureContext2 in ntdll
[2025-04-30 09:46:21.155] [error] 6# 0x00007FF6337D11FD in casparcg
[2025-04-30 09:46:21.155] [error] 7# 0x00007FF6337CC203 in casparcg
[2025-04-30 09:46:21.155] [error] 8# wcsrchr in ucrtbase
[2025-04-30 09:46:21.155] [error] 9# BaseThreadInitThunk in KERNEL32
[2025-04-30 09:46:21.155] [error] 10# RtlUserThreadStart in ntdll
[2025-04-30 09:46:21.155] [error]
[2025-04-30 09:46:21.278] [error] Exception: Dynamic exception type: class std::future_error
[2025-04-30 09:46:21.278] [error] std::exception::what: no state
[2025-04-30 09:46:21.278] [error]
Environment
Thank you for your help!
It looks like your system misses the VC 2015 runtimes. You can download it from here: https://www.microsoft.com/en-us/download/details.aspx?id=48145
Hello,
Thanks for your return ! But i uninstalled and reinstalled this x64 x86 both versions and the problem is same …
[2025-04-30 12:06:00.588] [info] ############################################################################
[2025-04-30 12:06:00.589] [info] CasparCG Server is distributed by the Swedish Broadcasting Corporation (SVT)
[2025-04-30 12:06:00.589] [info] under the GNU General Public License GPLv3 or higher.
[2025-04-30 12:06:00.589] [info] Please see LICENSE.TXT for details.
[2025-04-30 12:06:00.589] [info] http://www.casparcg.com/
[2025-04-30 12:06:00.589] [info] ############################################################################
[2025-04-30 12:06:00.589] [info] Starting CasparCG Video and Graphics Playout Server 2.4.3 fd9168c Stable
[2025-04-30 12:06:00.590] [info] "C:/Users\Utilisateur\Documents\CasparCG\casparcg-server-v2.4.3-stable-windows\casparcg.config":
[2025-04-30 12:06:00.590] [info] -----------------------------------------
[2025-04-30 12:06:00.590] [info] <?xml version="1.0" encoding="utf-8"?>
[2025-04-30 12:06:00.590] [info] <configuration>
[2025-04-30 12:06:00.590] [info] <paths>
[2025-04-30 12:06:00.590] [info] <media-path>C:/Users/Utilisateur/Documents/CasparCG/media</media-path>
[2025-04-30 12:06:00.590] [info] <log-path disable="false">log/</log-path>
[2025-04-30 12:06:00.590] [info] <data-path>data/</data-path>
[2025-04-30 12:06:00.590] [info] <template-path>C:/Users/Utilisateur/Documents/CasparCG/templates</template-path>
[2025-04-30 12:06:00.590] [info] </paths>
[2025-04-30 12:06:00.590] [info] <lock-clear-phrase>secret</lock-clear-phrase>
[2025-04-30 12:06:00.590] [info] <channels>
[2025-04-30 12:06:00.590] [info] <channel>
[2025-04-30 12:06:00.590] [info] <video-mode>1080p5994</video-mode>
[2025-04-30 12:06:00.590] [info] <consumers>
[2025-04-30 12:06:00.590] [info] <screen/>
[2025-04-30 12:06:00.590] [info] <system-audio/>
[2025-04-30 12:06:00.590] [info] </consumers>
[2025-04-30 12:06:00.590] [info] </channel>
[2025-04-30 12:06:00.590] [info] </channels>
[2025-04-30 12:06:00.590] [info] <controllers>
[2025-04-30 12:06:00.590] [info] <tcp>
[2025-04-30 12:06:00.590] [info] <port>5250</port>
[2025-04-30 12:06:00.590] [info] <protocol>AMCP</protocol>
[2025-04-30 12:06:00.590] [info] </tcp>
[2025-04-30 12:06:00.590] [info] </controllers>
[2025-04-30 12:06:00.590] [info] <amcp>
[2025-04-30 12:06:00.590] [info] <media-server>
[2025-04-30 12:06:00.590] [info] <host>localhost</host>
[2025-04-30 12:06:00.590] [info] <port>8000</port>
[2025-04-30 12:06:00.590] [info] </media-server>
[2025-04-30 12:06:00.590] [info] </amcp>
[2025-04-30 12:06:00.590] [info] </configuration>
[2025-04-30 12:06:00.590] [info] <log-level>debug</log-level>
[2025-04-30 12:06:00.590] [info] -----------------------------------------
[2025-04-30 12:06:00.590] [info] Initialized video modes.
[2025-04-30 12:06:00.655] [info] Initializing OpenGL Device.
[2025-04-30 12:06:00.668] [info] Initialized OpenGL 4.5.0 Core Profile Context 25.3.1.250220 ATI Technologies Inc.
[2025-04-30 12:06:00.762] [info] Initialized OpenGL Accelerated GPU Image Mixer for channel 1
[2025-04-30 12:06:00.762] [info] video_channel[1|1080p5994] Successfully Initialized.
[2025-04-30 12:06:00.762] [info] Initialized channels.
[2025-04-30 12:06:00.762] [info] Initialized command repository.
[2025-04-30 12:06:00.762] [info] Initialized image module.
[2025-04-30 12:06:00.762] [info] Initialized ffmpeg module.
[2025-04-30 12:06:00.762] [info] Initialized oal module.
[2025-04-30 12:06:00.762] [info] Initialized decklink module.
[2025-04-30 12:06:00.762] [info] Initialized screen module.
[2025-04-30 12:06:00.762] [info] Initialized newtek module.
[2025-04-30 12:06:00.762] [info] Initialized artnet module.
[2025-04-30 12:06:00.810] [info] Initialized html module.
[2025-04-30 12:06:00.810] [info] Flash support is disabled
[2025-04-30 12:06:00.810] [info] Initialized flash module.
[2025-04-30 12:06:00.812] [info] Initialized bluefish module.
[2025-04-30 12:06:00.813] [info] Initialized modules.
[2025-04-30 12:06:00.814] [info] Screen consumer [1|1080p5994] Initialized.
[2025-04-30 12:06:00.945] [info] oal[1|1080p5994] Initialized.
[2025-04-30 12:06:00.945] [info] Initialized startup producers.
[2025-04-30 12:06:00.945] [info] Initialized controllers.
[2025-04-30 12:06:00.945] [info] Initialized osc.
[2025-04-30 12:06:18.816] [info] async_event_server[:5250] Accepted connection from 127.0.0.1 (1 connections).
[2025-04-30 12:06:18.909] [info] Received message from 127.0.0.1: VERSION SERVER\r\n
[2025-04-30 12:06:18.909] [info] Sent message to 127.0.0.1:201 VERSION OK\r\n2.4.3 fd9168c Stable\r\n
[2025-04-30 12:06:18.909] [info] Received message from 127.0.0.1: INFO\r\n
[2025-04-30 12:06:18.909] [info] Sent message to 127.0.0.1:200 INFO OK\r\n1 1080p5994 PLAYING\r\n\r\n
[2025-04-30 12:06:18.910] [info] Received message from 127.0.0.1: CLS\r\n
[2025-04-30 12:06:18.910] [info] Received message from 127.0.0.1: TLS\r\n
[2025-04-30 12:06:18.910] [info] Received message from 127.0.0.1: DATA LIST\r\n
[2025-04-30 12:06:18.911] [info] Received message from 127.0.0.1: THUMBNAIL LIST\r\n
[2025-04-30 12:06:18.923] [info] Sent message to 127.0.0.1:200 CLS OK\r\n"TEST1" MOVIE 491728140 20250430093759 9739 1/25\r\n\r\n
[2025-04-30 12:06:18.927] [info] Sent message to 127.0.0.1:200 TLS OK\r\n\r\n
[2025-04-30 12:06:18.927] [info] Sent message to 127.0.0.1:200 DATA LIST OK\r\n\r\n
[2025-04-30 12:06:18.930] [info] Sent message to 127.0.0.1:200 THUMBNAIL LIST OK\r\n"TEST1" 20250430T120606 268\r\n\r\n
[2025-04-30 12:06:20.921] [info] Received message from 127.0.0.1: THUMBNAIL RETRIEVE "TEST1"\r\n
[2025-04-30 12:06:20.925] [info] Sent message to 127.0.0.1:201 THUMBNAIL RETRIEVE OK\r\niVBORw0KGgoAAAANSUhEUgAAAQAAAACQCAIAAABoASLGAAAACXBIWXMAAAABAAAAAQBPJcTWAAAAIGNIUk0AAHomAACAhAAA+gAAAIDoAAB1MAAA6mAAADqYAAAXcJy6UTwAAAAEZ0FNQQAAxzLHSXBEAAAAgklEQVR4nO3BMQEAAADCoPVPbQdvoAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAeAywnwABx6aZsQAAAABJRU5ErkJggg==\r\n
[2025-04-30 12:06:30.441] [info] Received message from 127.0.0.1: PLAY 1-10 "TEST1" CUT 0 Linear RIGHT\r\n
[2025-04-30 12:06:30.444] [info] Sent message to 127.0.0.1:202 PLAY OK\r\n
[2025-04-30 12:06:30.462] [error] Exception: No diagnostic information available.
[2025-04-30 12:06:30.462] [error] 0# 0x00007FF6CE192D57 in casparcg
[2025-04-30 12:06:30.462] [error] 1# 0x00007FF6CE1927E5 in casparcg
[2025-04-30 12:06:30.462] [error] 2# 0x00007FF6CE4600B9 in casparcg
[2025-04-30 12:06:30.462] [error] 3# _CxxFrameHandler4 in VCRUNTIME140_1
[2025-04-30 12:06:30.462] [error] 4# 0x00007FF961CE2572 in VCRUNTIME140_1
[2025-04-30 12:06:30.462] [error] 5# RtlCaptureContext2 in ntdll
[2025-04-30 12:06:30.462] [error] 6# 0x00007FF6CE2311FD in casparcg
[2025-04-30 12:06:30.462] [error] 7# 0x00007FF6CE22C203 in casparcg
[2025-04-30 12:06:30.462] [error] 8# wcsrchr in ucrtbase
[2025-04-30 12:06:30.462] [error] 9# BaseThreadInitThunk in KERNEL32
[2025-04-30 12:06:30.462] [error] 10# RtlUserThreadStart in ntdll
[2025-04-30 12:06:30.462] [error]
[2025-04-30 12:06:30.685] [warning] ffmpeg[TEST1|0.0000/389.5558] Latency: 4
[2025-04-30 12:06:30.686] [error] Exception: Dynamic exception type: class std::future_error
[2025-04-30 12:06:30.686] [error] std::exception::what: no state
[2025-04-30 12:06:30.686] [error]
[2025-04-30 12:06:30.686] [error] 0# 0x00007FF6CE192D57 in casparcg
[2025-04-30 12:06:30.686] [error] 1# 0x00007FF6CE1927E5 in casparcg
[2025-04-30 12:06:30.686] [error] 2# 0x00007FF6CE4600B9 in casparcg
[2025-04-30 12:06:30.686] [error] 3# _CxxFrameHandler4 in VCRUNTIME140_1
[2025-04-30 12:06:30.686] [error] 4# 0x00007FF961CE2572 in VCRUNTIME140_1
[2025-04-30 12:06:30.686] [error] 5# RtlCaptureContext2 in ntdll
[2025-04-30 12:06:30.686] [error] 6# 0x00007FF6CE2311FD in casparcg
[2025-04-30 12:06:30.686] [error] 7# 0x00007FF6CE22C203 in casparcg
[2025-04-30 12:06:30.686] [error] 8# wcsrchr in ucrtbase
[2025-04-30 12:06:30.686] [error] 9# BaseThreadInitThunk in KERNEL32
[2025-04-30 12:06:30.686] [error] 10# RtlUserThreadStart in ntdll
[2025-04-30 12:06:30.686] [error]
[2025-04-30 12:06:30.790] [error] Exception: Dynamic exception type: class std::future_error
[2025-04-30 12:06:30.790] [error] std::exception::what: no state
[2025-04-30 12:06:30.790] [error]
[2025-04-30 12:06:30.790] [error] 0# 0x00007FF6CE192D57 in casparcg
[2025-04-30 12:06:30.790] [error] 1# 0x00007FF6CE1927E5 in casparcg
[2025-04-30 12:06:30.790] [error] 2# 0x00007FF6CE4600B9 in casparcg
[2025-04-30 12:06:30.790] [error] 3# _CxxFrameHandler4 in VCRUNTIME140_1
[2025-04-30 12:06:30.790] [error] 4# 0x00007FF961CE2572 in VCRUNTIME140_1
[2025-04-30 12:06:30.790] [error] 5# RtlCaptureContext2 in ntdll
[2025-04-30 12:06:30.790] [error] 6# 0x00007FF6CE2311FD in casparcg
[2025-04-30 12:06:30.790] [error] 7# 0x00007FF6CE22C203 in casparcg
[2025-04-30 12:06:30.790] [error] 8# wcsrchr in ucrtbase
[2025-04-30 12:06:30.790] [error] 9# BaseThreadInitThunk in KERNEL32
[2025-04-30 12:06:30.790] [error] 10# RtlUserThreadStart in ntdll
[2025-04-30 12:06:30.790] [error]
[2025-04-30 12:06:30.891] [error] Exception: Dynamic exception type: class std::future_error
[2025-04-30 12:06:30.891] [error] std::exception::what: no state
[2025-04-30 12:06:30.891] [error]
andyw
May 1, 2025, 7:51pm
6
Server version 2.4 on Windows is built using Visual Studio 2022 (it says in the building.md file on GitHub), so it needs a newer version of the redistributable library than 2015.
Microsoft now offer a library that works for Visual Studio 2015, 2017, 2019 and 2022. There is a description available here which contains the link to the support library installer. Hopefully the newer library will solve your issue.
Hello andyw,
Thank for your return, i installed this library since yesteday but i continue to get same issue unfortunaly.
