Hi folks,
Im using the CMP app as a record compliance system through the "Four Channel Off Air Logger" options. Every 8-10 days this application crashes. I can see the error on the log but I don
t know if this issue is related to my CMP version or hardware version (Decklink driver version). Please, can you help me to investigate this error and give a suggestion if is possible? I`m very happy with this software and I want to use it for longer. Below you will find my log with crashes.
[2022-04-29 03:50:01.721] [warning] DeckLink Duo 2 [2|1080i5000] in-sync changed: -0.0142292
[2022-04-29 03:50:01.804] [warning] DeckLink Duo 2 [2|1080i5000] out-sync changed: -0.014
[2022-04-29 03:50:07.261] [info] Received message from 127.0.0.1: play 2-1 decklink 4\r\n
[2022-04-29 03:50:07.382] [info] DeckLink Duo 2 [4|1080i5000] Initialized
[2022-04-29 03:50:07.384] [info] Sent message to 127.0.0.1:202 PLAY OK\r\n
[2022-04-29 03:50:07.768] [warning] DeckLink Duo 2 [4|1080i5000] out-sync changed: 0.02
[2022-04-29 03:50:07.805] [warning] DeckLink Duo 2 [4|1080i5000] out-sync changed: 0.04
[2022-04-29 03:50:07.849] [warning] DeckLink Duo 2 [4|1080i5000] out-sync changed: 0.00116667
[2022-04-29 03:50:09.816] [info] Received message from 127.0.0.1: play 2-1 decklink 4\r\n
[2022-04-29 03:50:09.920] [error] Exception: C:\Program Files (x86)\Jenkins\workspace\casparcg-server-dep\master\src\modules\decklink\producer\decklink_producer.cpp(373): Throw in function __cdecl caspar::decklink::decklink_producer::decklink_producer(const struct caspar::core::video_format_desc &,int,const class caspar::spl::shared_ptr &,const class std::basic_string<char,struct std::char_traits,class std::allocator > &,const class std::basic_string<char,struct std::char_traits,class std::allocator > &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &,bool)
[2022-04-29 03:50:09.920] [error] Dynamic exception type: class boost::exception_detail::clone_impl
[2022-04-29 03:50:09.920] [error] [struct boost::errinfo_api_function_ * __ptr64] = EnableVideoInput
[2022-04-29 03:50:09.920] [error] [struct caspar::tag_msg_info * __ptr64] = DeckLink Duo 2 [4|1080i5000] Could not enable video input.
[2022-04-29 03:50:09.920] [error] [struct caspar::tag_stacktrace_info * __ptr64] = 0# 0x00007FF742ACA3AE in casparcg
[2022-04-29 03:50:09.920] [error] 1# 0x00007FF742B03420 in casparcg
[2022-04-29 03:50:09.920] [error] 2# 0x00007FF742D38304 in casparcg
[2022-04-29 03:50:09.920] [error] 3# 0x00007FF742D3C63F in casparcg
[2022-04-29 03:50:09.920] [error] 4# 0x00007FF742B1ADA8 in casparcg
[2022-04-29 03:50:09.920] [error] 5# 0x00007FF742BBD432 in casparcg
[2022-04-29 03:50:09.920] [error] 6# 0x00007FF742BB9DC0 in casparcg
[2022-04-29 03:50:09.920] [error] 7# 0x00007FF742AC50E9 in casparcg
[2022-04-29 03:50:09.920] [error] 8# configthreadlocale in ucrtbase
[2022-04-29 03:50:09.920] [error] 9# BaseThreadInitThunk in KERNEL32
[2022-04-29 03:50:09.920] [error] 10# RtlUserThreadStart in ntdll
*[2022-04-29 03:50:09.920] [error] *
*[2022-04-29 03:50:09.920] [error] *
*[2022-04-29 03:50:09.920] [error] *
[2022-04-29 03:50:10.040] [error] Turn on log level debug for stacktrace.
[2022-04-29 03:50:10.040] [info] Sent message to 127.0.0.1:404 PLAY FAILED\r\n
[2022-04-29 03:52:02.521] [info] Received message from 127.0.0.1: ADD 1 FILE ch1/20220429035202.mp4 -b:v 15000000 -maxrate:v 15000000 -bufsize:v 1000000 -filter:v format=pix_fmts=yuv420p -filter:a pan=stereo|c0=c0|c1=c1 -s 1920:1080\r\n
[2022-04-29 03:52:02.523] [info] ffmpeg[ch1/20220429035202.mp4] Initialized.
[2022-04-29 03:52:02.523] [info] Sent message to 127.0.0.1:202 ADD OK\r\n
[2022-04-29 03:52:02.543] [info] [ffmpeg] [libx264 @ 0000020A3821C080] using SAR=1/1
*[2022-04-29 03:52:02.543] [info] *
[2022-04-29 03:52:02.546] [info] [ffmpeg] [libx264 @ 0000020A3821C080] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2 AVX512
*[2022-04-29 03:52:02.546] [info] *
[2022-04-29 03:52:02.552] [info] [ffmpeg] [libx264 @ 0000020A3821C080] profile High, level 4.2, 4:2:0, 8-bit
*[2022-04-29 03:52:02.552] [info] *
[2022-04-29 03:52:02.563] [info] [ffmpeg] [Parsed_pan_0 @ 0000020A69D6E140] Pure channel mapping detected:
[2022-04-29 03:52:02.563] [info] [ffmpeg] 0
[2022-04-29 03:52:02.564] [info] [ffmpeg] 1
*[2022-04-29 03:52:02.564] [info] [ffmpeg] *
*[2022-04-29 03:52:02.564] [info] *
[2022-04-29 03:52:02.573] [warning] ffmpeg[ch1/20220429035202.mp4] Unused option s=1920:1080
[2022-04-29 03:52:03.617] [info] Received message from 127.0.0.1: ADD 2 FILE ch2/20220429035203.mp4 -b:v 15000000 -maxrate:v 15000000 -bufsize:v 1000000 -filter:v format=pix_fmts=yuv420p -filter:a pan=stereo|c0=c0|c1=c1 -s 1920:1080\r\n
[2022-04-29 03:52:03.618] [info] ffmpeg[ch2/20220429035203.mp4] Initialized.
[2022-04-29 03:52:03.618] [info] Sent message to 127.0.0.1:202 ADD OK\r\n
[2022-04-29 03:52:03.622] [info] [ffmpeg] [libx264 @ 0000020A543C9640] using SAR=1/1
*[2022-04-29 03:52:03.622] [info] *
[2022-04-29 03:52:03.622] [info] [ffmpeg] [libx264 @ 0000020A543C9640] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2 AVX512
*[2022-04-29 03:52:03.622] [info] *
[2022-04-29 03:52:03.628] [info] [ffmpeg] [libx264 @ 0000020A543C9640] profile High, level 4.2, 4:2:0, 8-bit
*[2022-04-29 03:52:03.628] [info] *
[2022-04-29 03:52:03.635] [info] [ffmpeg] [Parsed_pan_0 @ 0000020A69D6DE40] Pure channel mapping detected:
[2022-04-29 03:52:03.635] [info] [ffmpeg] 0
[2022-04-29 03:52:03.635] [info] [ffmpeg] 1
[2022-04-29 03:52:03.635] [info] [ffmpeg]