CasperCg client not playing image file

debashish · April 29, 2021, 8:07pm

Hi,

One of my client is not able to play image file . What could be the reason ?

I am using CasperCG client 2.0.8 with server 2.0.7.

Thanks & Regards,
Debasish

markusnygard · April 30, 2021, 6:00am

Probably something in the file-format
I try to use PNG as I have had least problem with them

debashish · April 30, 2021, 7:44am

Dear Mark,

The same image file is playing from another Player with same config and same versions.

thanks & Regards,
Debasish

didikunz · April 30, 2021, 12:31pm

Can you share the file?

hreinnbeck · April 30, 2021, 1:22pm

This doesn’t tell us anything. Does it log an error?

My guess is that the image file either isn’t in the right directory or there is another file with the same name (but different extension) that the server tries to load instead.

debashish · April 30, 2021, 3:42pm

Dear Didi, please find below.

didikunz · April 30, 2021, 4:14pm

Check what @hreinnbeck wrote.

The file looks ok. Try building a separate sub-folder bellow Caspar’s media folder and put only this file in it. Can you play it now?

markusnygard · May 2, 2021, 8:20am

Plays perfectly also for me in 2.3.3
I think didi is right that you are not playing out the right file (different servers etc)
this could be a way to test:

rename file to test1.ipg
in caspar-sever command-window write “play 1-30 test1.jpg” and enter
If the file plays now then it is that you are not trying to play out the right file aka client is sending out a wrong command.

markusnygard · May 2, 2021, 8:22am

sorry
4. if file is not played out then casparcg-server isnt reading the place where the file are aka right media-folder
This is written under the assumption that the jpg-file is right in the root of media-folder and not in a subfolder.

debashish · May 3, 2021, 7:19pm

Dear Mark, and Didi,

Thanks for the help. I just renamed the file and it is playing fine.

Thanks & Regards,
Debasish