Hi
Did anyone have shutdown problems with 2.07
I’m running 2.07 with windows 10 and without Internet only plug in at local network my server shutdown randomly. I have try several dns 8.8.8.8 // 192.168.1.1 // IP of pc nothing change server still shutdown even after few seconds of running.
The only solution for work without problems is to start server without network cable plug at modem. After server start I can plug the cable and server keep running from then
At windows 7 I have never issues like that.
Out of interest, could you post your casparcg.config file here, please?
The next step in the troubleshooting for you would be to set
<log-level>debug</log-level>
in the config file and restart CasparCG. Then you might get some better clues in the log files.
Hi
log file when server shutdown seconds after start
first attempt
UNHANDLED EXCEPTION:
Adress:6993CF0B
Code:3221225477
Flag:0
Info:1183F9C0
Continuing execution.
second attepmt
UNHANDLED EXCEPTION:
Adress:6941CF0B
Code:3221225477
Flag:0
Info:1191F9C0
Continuing execution.
First of all you should test a newer version: http://builds.casparcg.com/
Make sure you have latest drivers for graphics card, decklink and the latest .net framework and visual C++ redistributable.
Also if you have more than one network interface, try disabling all but one.
If you still have issues we need:
- casparcg.config
- System information dump (Instructions)
Hi
Thanks for your answer.
I already try with all servers even with 2.06 I use various decklink drivers. This problem occurs in several PC (ONLY WITH WINDOWS 10) even to my laptop.
If PC connect to modem (or switcher) without internet connection problem exist,
If I unplugged the network cable and start server and then connect network cable everything works.
So I dont think is driver problem etc. because after that trick everything works fine.
That is super weird, as I run 2.0.7 on a few Windows 10 machines, without unpluging the network cable 
Please provide the casparcg.config and system information dump if you still need help with this.
Hi
I send one of my config and one of system info
This behaviour hapern to all my PC with win10
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<paths>
<media-path>C:\Rouk\media\</media-path>
<log-path>C:\Rouk\log\</log-path>
<data-path>C:\Rouk\data\</data-path>
<template-path>C:\Rouk\templates\</template-path>
<thumbnails-path>thumbnails\</thumbnails-path>
</paths>
<template-hosts>
<template-host>
<video-mode>1080i5000</video-mode>
<filename>cg20.fth.1080i5000</filename>
<width>1920</width>
<height>1080</height>
</template-host>
</template-hosts>
<flash>
<buffer-depth>4</buffer-depth>
</flash>
<thumbnails>
<generate-thumbnails>false</generate-thumbnails>
</thumbnails>
<channels>
<channel>
<video-mode>1080i5000</video-mode>
<consumers>
<decklink>
<device>1</device>
<name>Rouk_AIR</name>
<latency>normal</latency>
<custom-allocator>true</custom-allocator>
<buffer-depth>4</buffer-depth>
</decklink>
</consumers>
</channel>
<channel>
<video-mode>1080i5000</video-mode>
<consumers>
<decklink>
<device>2</device>
<name>LED_LEFT</name>
<latency>normal</latency>
<custom-allocator>true</custom-allocator>
<buffer-depth>4</buffer-depth>
</decklink>
</consumers>
</channel>
<channel>
<video-mode>1080i5000</video-mode>
<consumers>
<decklink>
<device>4</device>
<name>LED_RIGHT</name>
<latency>normal</latency>
<custom-allocator>true</custom-allocator>
<buffer-depth>4</buffer-depth>
</decklink>
</consumers>
</channel>
<channel>
<video-mode>PAL</video-mode>
<consumers>
<decklink>
<device>5</device>
<name>LED_DESK</name>
<latency>normal</latency>
<custom-allocator>true</custom-allocator>
<buffer-depth>5</buffer-depth>
</decklink>
<system-audio></system-audio>
</consumers>
</channel>
</channels>
<osc>
<default-port>6250</default-port>
<predefined-clients />
</osc>
<controllers>
<tcp>
<port>5250</port>
<protocol>AMCP</protocol>
</tcp>
</controllers>
<log-level>debug</log-level>
</configuration>
System Information report written at: 07/05/19 01:56:40
System Name: INKA14
[System Summary]
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name INKA14
System Manufacturer Hewlett-Packard
System Model HP Z620 Workstation
System Type x64-based PC
System SKU F0J89UP#ABA
Processor Intel(R) Xeon(R) CPU E5-2650 0 @ 2.00GHz, 2001 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Hewlett-Packard J61 v03.69, 25/3/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 158A
BaseBoard Version 0.00
Platform Role Workstation
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17763.194"
User Name INKA14\INKA14
Time Zone GTB Daylight Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,9 GB
Available Physical Memory 13,4 GB
Total Virtual Memory 18,3 GB
Available Virtual Memory 14,2 GB
Page File Space 2,38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
[Hardware Resources]
[Conflicts/Sharing]
Resource Device
I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI Express Root Complex
IRQ 3 DMA Device
IRQ 3 DMA Device
I/O Port 0x000003C0-0x000003DF NVIDIA Quadro K5000
I/O Port 0x000003C0-0x000003DF PCI-to-PCI Bridge
Memory Address 0xEF400000-0xEF4FFFFF PCI-to-PCI Bridge
Memory Address 0xEF400000-0xEF4FFFFF Blackmagic DeckLink Duo 2
IRQ 4 DMA Device
IRQ 4 DMA Device
IRQ 11 SAS Controller
IRQ 11 DMA Device
IRQ 11 DMA Device
IRQ 11 SM Bus Controller
IRQ 11 DMA Device
IRQ 11 DMA Device
Memory Address 0xE2400000-0xE27FFFFF SAS Controller
Memory Address 0xE2400000-0xE27FFFFF PCI-to-PCI Bridge
Memory Address 0xEF300000-0xEF3FFFFF PCI-to-PCI Bridge
Memory Address 0xEF300000-0xEF3FFFFF Blackmagic DeckLink Duo 2
Memory Address 0xEF200000-0xEF20FFFF Texas Instruments USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)
Memory Address 0xEF200000-0xEF20FFFF PCI-to-PCI Bridge
Memory Address 0xEF500000-0xEF51FFFF Intel(R) 82574L Gigabit Network Connection
Memory Address 0xEF500000-0xEF51FFFF PCI-to-PCI Bridge
Memory Address 0xD0000000-0xEFFFFFFF PCI Express Root Complex
Memory Address 0xD0000000-0xEFFFFFFF NVIDIA Quadro K5000
Memory Address 0xD0000000-0xEFFFFFFF PCI-to-PCI Bridge
Memory Address 0xA0000-0xBFFFF PCI Express Root Complex
Memory Address 0xA0000-0xBFFFF NVIDIA Quadro K5000
Memory Address 0xA0000-0xBFFFF PCI-to-PCI Bridge
I/O Port 0x000003B0-0x000003DF PCI Express Root Complex
I/O Port 0x000003B0-0x000003DF NVIDIA Quadro K5000
I/O Port 0x000003B0-0x000003DF PCI-to-PCI Bridge
I/O Port 0x0000C000-0x0000C07F NVIDIA Quadro K5000
I/O Port 0x0000C000-0x0000C07F PCI-to-PCI Bridge
Memory Address 0xEE000000-0xEEFFFFFF NVIDIA Quadro K5000
Memory Address 0xEE000000-0xEEFFFFFF PCI-to-PCI Bridge
I/O Port 0x0000D000-0x0000D0FF SAS Controller
I/O Port 0x0000D000-0x0000D0FF PCI-to-PCI Bridge
[DMA]
Resource Device Status
Channel 4 Direct memory access controller OK
[Forced Hardware]
Device PNP Device ID
[I/O]
Resource Device Status
0x0000D000-0x0000D0FF SAS Controller OK
0x0000D000-0x0000D0FF PCI-to-PCI Bridge OK
0x00000454-0x00000457 Motherboard resources OK
0x00000070-0x00000071 System CMOS/real time clock OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x00000060-0x00000060 Standard PS/2 Keyboard OK
0x00000064-0x00000064 Standard PS/2 Keyboard OK
0x00000000-0x0000000F Direct memory access controller OK
0x00000000-0x0000000F PCI Express Root Complex OK
0x00000081-0x00000083 Direct memory access controller OK
0x00000087-0x00000087 Direct memory access controller OK
0x00000089-0x0000008B Direct memory access controller OK
0x0000008F-0x0000008F Direct memory access controller OK
0x000000C0-0x000000DF Direct memory access controller OK
0x000003E0-0x00000CF7 PCI Express Root Complex OK
0x000003B0-0x000003DF PCI Express Root Complex OK
0x000003B0-0x000003DF NVIDIA Quadro K5000 OK
0x000003B0-0x000003DF PCI-to-PCI Bridge OK
0x00000D00-0x0000FFFF PCI Express Root Complex OK
0x000000F0-0x000000FF Numeric data processor OK
0x00000400-0x00000453 System board OK
0x00000458-0x0000047F System board OK
0x00001180-0x0000119F System board OK
0x00000500-0x0000057F System board OK
0x0000C000-0x0000C07F NVIDIA Quadro K5000 OK
0x0000C000-0x0000C07F PCI-to-PCI Bridge OK
0x000003C0-0x000003DF NVIDIA Quadro K5000 OK
0x000003C0-0x000003DF PCI-to-PCI Bridge OK
0x0000F000-0x0000F01F SM Bus Controller OK
0x00000010-0x0000001F Motherboard resources OK
0x00000022-0x0000003F Motherboard resources OK
0x00000044-0x0000005F Motherboard resources OK
0x00000062-0x00000063 Motherboard resources OK
0x00000065-0x0000006F Motherboard resources OK
0x00000072-0x0000007F Motherboard resources OK
0x00000080-0x00000080 Motherboard resources OK
0x00000084-0x00000086 Motherboard resources OK
0x00000088-0x00000088 Motherboard resources OK
0x0000008C-0x0000008E Motherboard resources OK
0x00000090-0x0000009F Motherboard resources OK
0x000000A2-0x000000BF Motherboard resources OK
0x000000E0-0x000000EF Motherboard resources OK
0x000004D0-0x000004D1 Motherboard resources OK
0x00000061-0x00000061 System speaker OK
0x0000F0B0-0x0000F0B7 Standard Dual Channel PCI IDE Controller OK
0x0000F0A0-0x0000F0A3 Standard Dual Channel PCI IDE Controller OK
0x0000F090-0x0000F097 Standard Dual Channel PCI IDE Controller OK
0x0000F080-0x0000F083 Standard Dual Channel PCI IDE Controller OK
0x0000F070-0x0000F07F Standard Dual Channel PCI IDE Controller OK
0x0000F0F0-0x0000F0F7 Standard SATA AHCI Controller OK
0x0000F0E0-0x0000F0E3 Standard SATA AHCI Controller OK
0x0000F0D0-0x0000F0D7 Standard SATA AHCI Controller OK
0x0000F0C0-0x0000F0C3 Standard SATA AHCI Controller OK
0x0000F020-0x0000F03F Standard SATA AHCI Controller OK
0x00000040-0x00000043 System timer OK
0x0000E000-0x0000EFFF PCI-to-PCI Bridge OK
0x00000620-0x0000063F Motherboard resources OK
0x00000610-0x0000061F Motherboard resources OK
Its very big file the system info and I found this error relative with caspar
4/7/2019 9:25 μμ Application Error Faulting application name: nvwmi64.exe, version: 2.33.0.0, time stamp: 0x5cac85d2
Faulting module name: nvwmi64.exe, version: 2.33.0.0, time stamp: 0x5cac85d2
Exception code: 0xc0000005
Fault offset: 0x000000000006b4c1
Faulting process id: 0xba8
Faulting application start time: 0x01d532a863b033fa
Faulting application path: C:\Windows\system32\nvwmi64.exe
Faulting module path: C:\Windows\system32\nvwmi64.exe
Report Id: a264df4e-c98e-47e2-9319-a00f2d127945
Faulting package full name: 
Faulting package-relative application ID:
2/7/2019 7:10 πμ Application Error Faulting application name: casparcg.exe, version: 2.2.0.0, time stamp: 0x5c27d6f9
Faulting module name: Flash.ocx, version: 32.0.0.156, time stamp: 0x5c746a10
Exception code: 0xc0000409
Fault offset: 0x0000000000c5f74c
Faulting process id: 0x1fb0
Faulting application start time: 0x01d530a4b4251653
Faulting application path: C:\casparcg-server-2.2.0-stable-windows\casparcg.exe
Faulting module path: C:\Windows\System32\Macromed\Flash\Flash.ocx
Report Id: 9d4b1a2e-e959-4cee-8afa-36736409e40d
Faulting package full name: 
Faulting package-relative application ID:
2/7/2019 7:06 πμ Application Error Faulting application name: casparcg.exe, version: 2.2.0.0, time stamp: 0x5c27d6f9
Faulting module name: Flash.ocx_unloaded, version: 32.0.0.156, time stamp: 0x5c746a10
Exception code: 0xc0000005
Fault offset: 0x0000000000451685
Faulting process id: 0x3dc
Faulting application start time: 0x01d530a48d9c828d
Faulting application path: C:\casparcg-server-2.2.0-stable-windows\casparcg.exe
Faulting module path: Flash.ocx
Report Id: dac6744e-cc10-4fcd-bad9-efe9066d0494
Faulting package full name: 
Faulting package-relative application ID:
25/6/2019 10:59 μμ Application Error Faulting application name: casparcg.exe, version: 2.0.7.0, time stamp: 0x592eb4b5
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0xc08
Faulting application start time: 0x01d52b9e101c728c
Faulting application path: C:\CasparCG Server 2.0.7\CasparCG Server\Server\casparcg.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 21468b99-4509-4a77-b34f-52adf6fe0b3a
Faulting package full name: 
Faulting package-relative application ID:
23/6/2019 4:29 μμ Application Error Faulting application name: casparcg.exe, version: 2.0.7.0, time stamp: 0x592eb4b5
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0x2640
Faulting application start time: 0x01d529df12ffcfd5
Faulting application path: C:\CasparCG Server 2.0.7\CasparCG Server\Server\casparcg.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 77fe9b79-0a95-4bbe-b282-bc6fa005f257
Faulting package full name: 
Faulting package-relative application ID:
22/6/2019 4:55 μμ Application Error Faulting application name: casparcg.exe, version: 2.2.0.0, time stamp: 0x5c27d6f9
Faulting module name: Flash.ocx, version: 32.0.0.156, time stamp: 0x5c746a10
Exception code: 0xc0000409
Fault offset: 0x0000000000c5f74c
Faulting process id: 0x3430
Faulting application start time: 0x01d5291b1cc60662
Faulting application path: C:\casparcg-server-2.2.0-stable-windows\casparcg.exe
Faulting module path: C:\Windows\System32\Macromed\Flash\Flash.ocx
Report Id: 139accfe-4762-49e3-9024-e888099adea7
Faulting package full name: 
Faulting package-relative application ID:
22/6/2019 4:11 μμ Application Error Faulting application name: casparcg.exe, version: 2.0.7.0, time stamp: 0x592eb4b5
Faulting module name: ntdll.dll, version: 10.0.17763.292, time stamp: 0xf3450dbf
Exception code: 0xc0000374
Fault offset: 0x000e0e23
Faulting process id: 0x21b4
Faulting application start time: 0x01d529133494188a
Faulting application path: C:\CasparCG Server 2.0.7\CasparCG Server\Server\casparcg.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 28d66a38-6683-40d3-ae03-b47fb990d946
Faulting package full name: 
Faulting package-relative application ID:
thanks very much for your interest and your help
Does the same thing happen with a minimally configured CCG using this config:
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<paths></paths>
<channels></channels>
<controllers></controllers>
</configuration>
NvWMI64 is the Nvidia Windows Management Instrumentation Provider
The first module to fail in CCG is Flash. So check the version. You might want to downgrade it.
(Note: I think it’s time to add an option of disabling loading of the Flash producer).
Then we have an issue with Visual C++ redistributable, wonder if it’s a failure with it trying to debug.
And last we have a fault in ntdll which could be anything related to the above.
Have you tried to run it as Administrator? Win 10 is much pickier in this area.
Are you actually using the <system-audio></system-audio>? if not I would remove it.
Hi
I have run it as administrator same results,
At most of my projects I need system audio
I will try with minimum config to see the difference and I post the results
thanks again
What I would do in such a situation: doing a fresh installation of W10, and then CCG.
You can have a bad update, or someting misconfigured (by accident 
)
All other is looking in the mist.
My 2 Rappen
Cheers, Thomas
Yes I think of that but already happen at 4 pc and specially one of them s full update and nearly two month old.
Last night I run some commands ipconfig/resetdns but without results the only progress is that if server doesnt close at the first seconds then keep running but before that it closes instantly about 6 times
Running any anti-virus or firewall-software? Looks like your complete network is sucked.
What I‘m doing, but this will help you maybe only in future: as I finished and tested my setup, I made a mirror. And after each production I‘m saving the templates and data, and bring back the mirror. And from time to time making another snapshot with. OS-updates.
In short: backup your data, and take the weekend for something fresh. Otherwise you‘ll go mad and crazy.
And then: mirroring, backuping
1 Like
Have you tried running wireshark on your servers to see what is going on there?
Also as you have no internet, I would rather have a switch and every PC with a fixed IP address and no gateway
Fixed IPs are always a good choice 
Makes‘ life in Broadcast easy 
Yes I always use Static IP for all the PC in local network, useally I use modem router because I need wifi to send TCP to some tablets, but I have try also only with switcher
I have try to disable firewall antivirus( I haven’t extra software only that came with windows installation) same luck
When I start the topic I hope that someone else face the same problem I dint realize that will be the only one lol
I managed to replicate this.
- Disconnected network
- Configured the network as 192.168.29.29 / 255.255.255.0
- Configured DNS as 192.168.29.30 (certainly can’t be reached)
And got the same crash.
Empty DNS it seems to work just fine. Setting same IP for network and DNS also seems to work (since it can be reached).
Can you try with the “Use the following DNS…” checked but no IP’s for them.
2 Likes
I have the same problem. Server 2.07 stable crashes on windows 10 when no internet.
I didn’t investigate much and used server 2.1 beta2.